In-store pricing and Shopify POS Pro

PriceMux™ can set two different prices for the same product: the online price your storefront shows, and the in-store price a customer pays at your register. The online side works on every plan. The in-store side has one requirement: Shopify POS Pro.

What that looks like at the register

Say you sell a 25 lb bag of dog food for $45, and you list it at $55 online so the price covers shipping. The $45 you keep in Shopify is your base price; the $55 is your online price.

• On POS Pro, the bag rings up at $45 at your register — the price drops back to your base price automatically.
• On POS Lite, that automatic drop doesn’t happen, so the register charges the $55 online price — and your walk-in customer pays $10 of shipping they’re not getting.

Online pricing works the same either way, on every Shopify plan and every PriceMux plan. If you only sell online, none of this affects you.

Why in-store pricing needs POS Pro

To keep your register at the base price while your online price includes shipping, PriceMux applies a small automatic discount at your register. That discount relies on a part of Shopify POS that’s only available on POS Pro. On POS Lite it isn’t there, so the discount never happens — and the customer at the register would be charged the marked-up online price. There’s no way for an app to turn this on for you; POS Pro is the requirement.

Three different plans — and why it’s confusing

This trips a lot of people up, because there are three separate subscriptions in play and they’re easy to mix up:

1. Your Shopify plan — Basic, Shopify, Advanced, or Plus. Your overall Shopify subscription.
2. Your POS subscription — POS Lite (included free) or POS Pro (a paid add-on, billed per retail location). This is the one that controls in-store pricing.
3. Your PriceMux plan — Free, Starter, Growth, Pro, or Pro+. What you pay us; it controls things like how many rules and products you can use.

These are independent. You can be on the Shopify Basic plan with POS Pro added, and that combination fully supports in-store pricing. It’s POS Pro specifically that matters here — not your Shopify plan, and not your PriceMux plan.

How to check whether you have POS Pro

POS subscriptions are managed per location, in your store’s Locations settings:

1. From your Shopify admin, go to Settings → Locations. (Getting there through the Point of Sale sales channel works too: Point of Sale → Settings → Locations → Manage opens the same screen.)
2. Each location is listed with its POS Subscription — POS Pro, or POS Lite for the free tier. You can filter the list by either one.
3. If a location shows POS Lite, it’s on the free tier — that location won’t get in-store pricing until it’s upgraded to POS Pro.

One naming note: newer Shopify screens don’t always say “POS Lite” — they may call the free tier the in-person selling features included with your plan. Same thing.

You can compare the two tiers on Shopify’s Point of Sale page. Once a location is on POS Pro, PriceMux’s in-store pricing works automatically — no extra setup on PriceMux’s side.